| I have received a collection letter. What to do? | We ask you to act according to the instructions given in the letter. If you have any questions about the receivable, please contact our customer service before the due date stated in the letter. This way you can avoid possible follow-up procedures/additional costs. |
| |
| I need more time to pay. What to do? | We always try to find a solution to payments. If you are unable to pay the receivable by the due date, please contact our customer service as soon as possible. We will try to help you to make it, but it requires your contact. |
| |
| I have already paid the invoice, but got the collection letter. | If you pay the invoice after the due date, and the collection activities have been started, the costs are due according to the law. If you have paid the invoice on time and in full, we ask you to check that the payment information is correct, and, if necessary, to contact our customer service so that we can confirm the registration of the payment. |
| |
| I think the invoice is not correct. How to complain? | If you have any comments about the collection letter you received, please contact our customer service immediately. If your complaint concerns the original invoice, the matter should be clarified with the invoicer. Anyhow, it's also a good idea to inform our customer service about your complaint. This way we can help to clarify the case and if necessary, suspend the collection activities. |
